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Every Word Counts

Every Word Counts

“You are always on-time on our clock”

If you want to make a good impression, and acknowledge the importance of every individual walking in to your office, even if they are late, use this phrase. Often times tardy patients are acknowledged with a rushed look and a dissatisfied greeting. Make sure that you let your patients know their importance; and that being late for what-ever reason will not set the tone for their entire appointment.

Take for example what happens at the airport when someone misses their plane. The airline doesn’t simply send you home, they simply put them on the next plane.

So should your office allow your patient to be seen, be allowed to take the next available appointment. Realize that when you anxiously wait for a guest at home, you welcome them with excitement and a warm welcome no matter what the circumstances of their arrival.

-Jesus C. Vazquez, PMAC

Categories: Every Word Counts
  1. January 18, 2009 at 4:26 am

    Great analogy Jesus. Sometimes we get caught up in the chaos of the office and forget about the circumstances encircling the patient before you. I am sure we all have missed planes, I know I have. Bringing compassion and concern into your office will usually yield a positive outcome.

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