Home > Every Word Counts > Every Word Counts: Accepting Feedback

Every Word Counts: Accepting Feedback

Every Word Counts “Thank you for bringing this up”

 

Dealing with complaints is highly uncomfortable and undesired for most individuals. By nature we would like to flee every time we know we’ll be dealing with a tough situation.

 

Instead, take note of the complain and assure your patient that the issue will be addressed and that you will get back to them with a resolution. Realize that helping solve a complain along side of your guest can further strengthen the relationship between all parties involved. It is when your patients feel welcomed to address any issues that they feel the desire to continue their care at your office. Besides, how is an office to improve when it knows not what it is doing wrong. However, do not forget to follow through with your promises.

I hope this helps you create an environment in which your guests will feel comfortable to provide with feedback. Remember a loyal patient will provide you with feedback, that you can use to improve the quality of your office, as well as help you retain your patients.

-Jesus C Vazquez, PMAC

Categories: Every Word Counts
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